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Disparate systems that don’t communicate with each other will only get you so far in the hospitality industry. Learn how integrated systems allow you to unlock powerful data around customer insights and behaviour, helping you to incentivise repeat customers and grow your business.

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Food for Thought

New ideas and advice to help you improve the operation, turnover, and connectivity of your dining sites.

The Bottom Line: The true cost of no-shows for pubs and restaurants [Infographic]

David Charlton

August 31 2017,
David Charlton

As the old saying goes, prevention is better than cure. Which is why the pub and restaurant industry is fighting to counter the huge amount of no-shows that take a sizeable bite into profits every year.

New technology offers a number of solutions, such as reminder emails and deliberate overbooking based on predicted no-shows.

But it also entails a shift in philosophy, with lessons to be learned – and not-so-smart practices to be avoided – from around the world.

Take a look at this infographic for innovative ways to negate those nauseating no-shows.

 

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